Conditions of Booking

Penhale Caravan & Camping Park
Penhale
Holiday Homes
Touring/Camping
Local Information
Tariffs
Booking
Contact Details
Tariff & Availability
Booking
Conditions of Booking
Special Offers
Check Lists
Seasonal Pitches
Storage

Touring  - Conditions of Booking

 

Introduction

Penhale Touring Park is a family park catering for touring caravans/trailer tents/tents/motor caravans. Our guests'  enjoyment and safety is paramount and therefore we ask you to read the  following Terms and Conditions before making your booking.
 
We reserve  the right to ask guests who contravene these terms and conditions or, who in  any other way are behaving in a manner likely to cause distress or nuisance to  other visitors, to leave the park immediately. In these circumstances the  holiday ceases and we shall not be liable for any extra costs incurred by you.

Access statement and policy

We seek to  provide the very best service to all our guests and have a specially prepared  access statement available which describes the facilities we have to offer on  the park. This includes a copy of our Terms and Conditions and a Booking Form,  both in large print. If you would like a copy, or wish to discuss any other  special needs, please make our booking staff aware.

Booking  conditions

We reserve  the right to refuse any booking.
Bookings can  be made in the following ways:

The person  who signs the Booking Form is responsible for the booking and warrants that  they are over 18 years of age and that the party will not exceed the numbers  stated on the booking form.

This Contract

This contract is with Penhale Touring Park, Fowey, Cornwall, Pl23 1JU. A contract exists as  soon as we have issued our confirmation form and you should please check this  carefully to see that it reflects your wishes. Please inform us of any  discrepancy within 7 days unless your holiday is to start within 14 days in  which case you should inform us within 24hours.  The terms contained in this contract do not  affect your statutory rights.

The Price of  the Holiday.

Once you have  made your booking and paid a deposit of twenty five pounds, the price of the  holiday will not be subject to any change unless the rate of VAT changes.
The balance of the price of your holiday must  be paid on arrival. If the balance is not paid in time then we are entitled to cancel the holiday and retain your deposit.

Cancellation  of the Holiday by you 

You may cancel your holiday at any time. Cancellation will be effective on the date it  is received by us. However cancellation charges are payable as follows:
More than 100 days: Deposit only. 50 to 99 days: 30% of total holiday cost. 15 to19 days: 50%  of total holiday cost. 14 days and under: 70% holiday cost.

Change or  cancellation of the Holiday by us  

If we are  unable to provide the booked holiday and have had to cancel before the holiday is due to start, you are entitled to a full refund of the money you have paid Except where the cancellation or change arises  from an unforeseeable or unusual occurrence outside our control as described in  the next section we will pay compensation (per adult person) as follows:
More than 100 days: nil. 50 to 99 days: ten pounds. 15 to 49 days: twenty pounds. Under 15 days: 40 pounds
Unforeseeable  or unusual occurrances beyond our control include but are not limited to war, threat of war, riot, terrorist activity, natural or nuclear disaster and fire.

Holiday Behaviour Standards and Termination

By making a  booking with us you have entered a contract in which you undertake, on behalf  of yourself and the people in your party (including children), to adopt the  following standards of behaviour:

  • To act in a courteous and considerate manner towards us, our staff and  other guests. 
  • To supervise children properly so that they are not a nuisance or danger  to  themselves or others. 
  • You further agree that you will not commit any criminal offence at the  Park or undertake any criminal activity 
  • commit any acts of vandalism or nuisance 
  • keep or carry any firearm or any other weapon at the Park 
  • use any unlawful drugs 
  • create any undue noise or disturbance 
  • carry on any trade or business while on the Park.

Quiet hours are from11.00pm until 7.00am. 

Health and  Safety 

  • We take the well being and safety of our guests very seriously and we ask  that you comply with the following:
  • The speed limit on the park is 5 mph. 
  • All vehicles must conform to the Road Traffic Act and have current tax,  MOT and insurance. The provisions of the Highway Code apply to the roads on the  park. 
  • Guests are not allowed to bring lorries or other commercial vehicles on  to the park. 
  • No recreational vehicles can be used on the park. This includes motorised scooters. 
  • No mechanical or repair work is to be undertaken on the park. 
  • Only two cars can be parked next to the pitch. All other  vehicles including trailers and boats must be parked in the main parking area. 
  • In the unlikely event of a natural disaster or emergency requiring  implementation of the park's Emergency Action Plan you will be notified by a  member of Staff 
  • Please make yourself aware of the nearest fire point.

Our full  Health and Safety Policy and Emergency Action Plan are available for inspection  in Reception.

Dogs and other pets

If you bring  your dog with you when you stay with us we ask that you:

  • Keep the dog on a short lead on the park at all times 
  • Use the designated exercise area
  • Clean up after your dog
  • Do not leave your dog unattended at any time

We reserve  the right to require that the owner removes their dog, or any other pet, from  the park if it is a nuisance or danger to other guests.

General

Fires are allowed only if they are raised off the ground in braziers.
The use of  generators is not permitted.
Cutting or damaging trees and other vegetation is strictly prohibited. This includes tying ropes to, or driving  nails into, trees.
Please note that should you wish to extend your stay beyond the booked dates there is no  guarantee that the same pitch will be available.
It is  regretted that no refunds can be given if guests depart prior to the end of the booked holiday, unless they do so as the result of the breach of some obligation on our part which would justify cancelling the holiday.
The prices listed include VAT.
The information supplied on the Booking Form will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party. We may from time to time wish to send you news of special  offers on our park. If you do not wish to receive any communication from us please annotate the appropriate box on the booking form. For the purposes of  the Data Protection Act 1984 the signing of the Declaration on the Booking Form  signifies your assent to these terms.  

Pitches      

The size of  your unit, including any tents and gazebos, must be stipulated at the time of  booking to ensure that the allocated pitch is large enough. Should you subsequently alter your requirements we cannot guarantee to provide an  appropriately sized pitch. 
Please advise us if you are likely to arrive  later than 6.00pm. If we have not heard from you within 48 hours of your  expected arrival we reserve the right tore-let your pitch. 
All pitches must be vacated by 11am on the day  of your departure otherwise an additional night's pitch fee will be charged.  You are requested not to arrive before 12pm. Latest arrival time is 8pm. 
Every endeavour will be made to allocate  guests the pitch of their choice, however, it must be clearly understood that  acceptance of a booking is not conditional on the allocation of a particular  pitch. 
Your pitch number and directions to it will be  confirmed on arrival. If you are in any doubt whether you are on the right  pitch please check with a member of staff. Any guest on the wrong pitch may be  required to move.

Complaints

If you have a complaint about anything during your holiday please raise it with a member of  our staff immediately and if you wish to pursue it following your departure  please write to us within 28 days of your departure.However we do suggest that  you try and complete a report about the complaint while you are on holiday.